Refund Policy
Our goal is to leave you satisfied with any service or product you purchase from Hale Pule. If you experience any issues with or have questions about our programs, services or products, please notify us as soon as possible so we can remedy the situation.
Consultations and treatments
Consultations are nonrefundable. From the time of purchase, you have a 6 month window to complete your consultation. We recommend scheduling sooner than later as availability times fill up quickly. If you have to cancel a consultation or treatment, email us at least 72 hours before your appointment to reschedule.
In person Trainings
A nonrefundable $500 deposit holds you space in a training or retreat. If you experience extraordinary circumstances that prevent your attendance (illness, family crisis, etc.), please notify us at least one month prior to the event and we will apply your deposit to another event within two years. No refund is provided after arrival.
Hale Pule reserves the right to cancel an event due to low enrollment or other circumstances that would make the event nonviable. If Hale Pule cancels an event, registrants will be offered a full refund or the opportunity to apply the deposit and any funds paid for that event to a future event.
In person Workshops and Immersions
In person workshops and immersions are nonrefundable. If you experience extraordinary circumstances that prevent your attendance (illness, family crisis, etc.), please notify us at least one month prior to the event and requests will be assessed on a case by case basis.
Hale Pule reserves the right to cancel an in person workshop or immersion due to low enrollment or other circumstances that would make the event nonviable. If Hale Pule cancels an in person workshop or immersion, registrants will be offered a full refund.
Panchakarma Home Therapy
Panchakarma Home Therapy is nonrefundable, and the treatment must be completed within 6 months of purchase. It is possible to reschedule the treatment if we are notified by email at least one week prior to the beginning of the program.
Digital Products, programs, membership, workshops and online trainings
All online products, programs, memberships, workshops and trainings except for Agni Therapy* and Yoga of Eating are nonrefundable.
Agni Therapy and Yoga of Eating are subject to our 7-day money-back guarantee. If the purchaser is not satisfied with the program, they may request a refund in writing within 7 days of purchase.
*For Agni Therapy, the refund will be offered for the full value of the course less the value of an Ayurvedic Health Consultation ($238 USD) if the consultation has already occurred during the 7-day period.
PAYMENT PLANS
Some products or services on our website can be purchased via a payment plan. The terms of the plan will be either 6, 12 or 24 monthly payments. If you choose the payment plan option, the payment terms will require one month's payment immediately upon purchase, and subsequent monthly payments for the duration of the payment plan, until the balance is paid in full.
A payment plan is a financial commitment that must be honored in its entirety, regardless of your participation or completion status. Prior to completing your purchase you will be asked to agree to these terms. If you have any questions regarding the terms and conditions of this agreement please contact info@halepule.com.
All payment plans are non-refundable and non-transferable.